1. Introduction

Welcome to Simple Org Chart! We are committed to ensuring satisfaction for all our customers. This refund policy outlines the conditions under which Simple Org Chart may issue refunds. Our policy is designed to be fair and transparent, keeping in line with industry standards.

2. Refund Eligibility

2.1 Initial Purchase: Customers are eligible to request a refund within 7 days of their initial subscription purchase, unless stated otherwise during the subscription process.

2.2 Exceptions: Refunds may not be granted if a customer has significantly used the service, violated our terms of use, or for issues not related to the functionality of our service (e.g., change of mind).

3. Process for Requesting a Refund

3.1 Contact Us: To request a refund, customers must contact our support team at simpleorgchart@janez.tech with their transaction details.

3.2 Verification: Our team will verify the purchase and assess the eligibility for a refund.

3.3 Response Time: We aim to process refund requests within 7 business days.

4. Refund Method

4.1 Refund Via Original Payment Method: Refunds will be issued through the original payment method used during the transaction.

5. Subscription Cancellation

5.1 Cancel Anytime: Subscriptions can be canceled at any time by accessing your account settings or contacting our support team.

5.2 Post-Cancellation Access: After cancellation, you will have access to your subscription until the end of the current billing cycle.

6. Modifications to the Refund Policy

6.1 Updates: Simple Org Chart reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

6.2 Notification: We will notify customers of significant changes to this policy through our website or via email.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at simpleorgchart@janez.tech.

8. Agreement

By using Simple Org Chart's services, you agree to this refund policy and our terms of service.